(800) 771-7703

Consumer Support Center

Consumer Disclosures

As a Consumer Reporting Agency, aINSIGHT and our partners are regulated by the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC), and must strictly adhere to the specific guidelines established in the Fair Credit Reporting Act (FCRA), as well as other governing federal, state, and local laws.

Background Screening Companies (CRAs) must:

  • Maintain “reasonable” and “strict procedures” to ensure the reporting of accurate and up-to-date information, and/or notify the consumer at the time the information is being reported
  • Report information clearly and not in duplicate
  • Obtain certifications from end-users
  • Properly secure consumer information
  • Handle disputes, conduct reinvestigations, and provide file disclosures upon request

End-users (Employers) must:

  • Provide compliant federal and state disclosures to consumers
  • Obtain authorizations from consumers
  • Administer adverse action procedures
  • Provide individualized assessments apply non-discriminatory hiring/decision processes

Consumer Disputes

Need to dispute the accuracy of your background report? Our Compliance Department is happy to help! Click the button below to submit a dispute and we will investigate your claim and get back to you as soon as possible.

SUBMIT A DISPUTE

Note, you may file a dispute with aINSIGHT if you believe that any information in your background/file reports is inaccurate or incomplete. The dispute investigation process generally takes up to 30 days, depending on the nature, scope, and source of information being disputed. By law, you are entitled to the before-mentioned information.

We will promptly investigate the specific information/records that you are disputing, our trained and dedicated consumer support representatives can work with you to help correct inaccurate information on your report.

If you have any questions about your report or your consumer file, please contact our office:

Phone: (800) 771-7703
Email: Contact AINSIGHT Compliance Department

Corporate Address: 7324 Little Road New Port Richey, FL 34652

Headquarters Hours of Operation: 8 AM – 8 PM EST

Additional Consumer Resources

Experience the aINSIGHT Difference

  • We are an intelligent, single-source solution to the country’s most notable employers, including business owners, government entities and Fortune 500 corporations.
  • We will implement a full-spectrum screening program complete with a suite of background screening services designed specifically for your industry.
  • We offer complete US coverage and comprehensive global services.
  • We enable custom forms automation and custom integrations with HRIS and ATS.
  • We are HR-XML Certified and offer web-based ordering and reporting.
  • We have a proven track record and rely on sophisticated, state-of-the-art technology systems.
  • We hold compliance at the heart of what we do.

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Our Service Pledge to You

Our account managers and compliance professionals are responsive and committed to delivering an expert, positive, and repeatable customer service experience every time.

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